Return & Exchange

Return & Exchange Policy

At Guleziba, we want you to love what you ordered. If you are not completely satisfied with your purchase, we are here to help with our easy return and exchange process.

7-Day Return & Exchange Window

You have 7 days from the date of delivery to request a return or an exchange for your items.

Eligibility Criteria

To be eligible for a return or exchange, please ensure that:
  • The item is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are completely intact.
  • You have the original proof of purchase (order number or invoice).
Note: Items that are damaged, stained, or altered after delivery will not be accepted for returns or exchanges.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer support team at guleziba01@gmail.com or via WhatsApp at 03450410345 within 7 days of receiving your parcel.
  2. Provide Details: Share your Order ID and the reason for the return or exchange (along with photos if the item is defective or incorrect).
  3. Pack & Ship: Once approved, securely pack the item. Our team will guide you on the reverse pickup process or provide the shipping address.

Refunds & Processing

  • Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your request.
  • Refund Method: Approved refunds will be processed via Bank Transfer / JazzCash within 5-7 business days.
  • Shipping Costs: Delivery charges are non-refundable" OR "Customers are responsible for return shipping costs unless the item received was damaged.

Need Help?

If you have any questions regarding your order, feel free to contact our support team. We are always happy to assist you!